Practical Guides for Restaurant Success
Learn the exact steps to build your menu, invite your team, print high-quality QR codes, and connect custom domains.
Troubleshoot QR codes
Prerequisites
Basic troubleshooting guidelines.
Step-by-step setup instructions
If a customer's camera fails to scan, ensure they are at least 15cm (6 inches) away from the QR code to allow autofocus.
Check for table glare. If overhead lights reflect off the QR, tilt the holder slightly away from direct light.
Check physical QR damage. If a print-out is scratched, smudged, or faded, replace it with a fresh high-DPI card.
If the URL fails to load, verify domain records in your settings dashboard. Use the standard backup short link as a temporary fallback.
Pro Tip
Print a clean, short human-readable URL (e.g., tablegreet.com/menu) on the bottom of the sign as a quick manual fallback.
Still need help?
Connect with our technical support team to resolve complex DNS connections, SSO configuration, or layout adjustments.