Terms of Service

By creating an account, clicking "Accept," or otherwise accessing or using the Services, you represent and warrant that:

• You are at least 18 years of age and have the legal capacity to enter into binding contracts;
• If acting on behalf of an organisation, you have the authority to bind that organisation to this Agreement, and "you" and "your" shall refer to that organisation;
• You are not located in, and are not a national or resident of, any country subject to comprehensive trade sanctions or embargoes by the United States, European Union, or United Kingdom;
• You are not listed on any government list of prohibited or restricted parties;
• You will comply with all applicable laws and regulations, including data protection laws, in your use of the Services.

TableGreet provides a software-as-a-service (SaaS) digital menu management platform designed for restaurants, cafes, hotels, and hospitality businesses. Core features include, but are not limited to:

TableGreet reserves the right to modify, discontinue, or add features to the Services at any time. We will provide reasonable notice of any material changes that adversely affect your use of the Services.

The Services are provided on an "as-is" basis as a subscription and are specifically for business use by food and beverage operators. Consumer-specific statutory protections may vary by jurisdiction.

To access the Services, you must register for an account. You agree to:

• Provide accurate, current, and complete registration information and promptly update it to keep it accurate;
• Maintain the confidentiality of your account credentials, including your password and any multi-factor authentication codes;
• Be solely responsible and liable for all activities conducted under your account, whether authorised by you or not;
• Notify us immediately upon discovering or suspecting any unauthorised use of your account at support@tablegreet.com;
• Not share your account credentials with third parties or create accounts on behalf of others without authorisation;
• Not create multiple accounts to circumvent account restrictions or free-tier limitations.

You may use the Services only for lawful purposes consistent with these Terms. The following activities are strictly prohibited:

Violation of this Acceptable Use Policy may result in immediate suspension or termination of your account without refund, and may be reported to relevant law enforcement authorities where required.

TableGreet targets a platform uptime of 99.9% measured monthly, excluding:

• Scheduled maintenance windows (communicated at least 48 hours in advance via our status page)
• Emergency maintenance required to address critical security vulnerabilities
• Downtime attributable to third-party infrastructure providers beyond our reasonable control (e.g., Supabase, Cloudflare, Google Firebase)
• Outages caused by your actions, misuse, or hardware/network failures on your end

Service credits for downtime below the SLA target are available on Pro and Enterprise plans only. Credits must be requested within 30 days of the incident and are capped at one month's subscription fee.

Each party agrees to maintain the confidentiality of the other party's Confidential Information and to use such information only for the purposes of performing obligations or exercising rights under this Agreement. Each party shall:

• Protect the other party's Confidential Information with at least the same degree of care it uses to protect its own confidential information, but in no event less than reasonable care;
• Limit access to Confidential Information to employees, contractors, or agents who have a need to know for the purposes of this Agreement and are bound by confidentiality obligations no less restrictive than those herein;
• Not disclose Confidential Information to third parties without prior written consent, except as required by applicable law or court order (in which case, notice shall be provided to the disclosing party where legally permissible).

Confidential Information excludes information that: (i) is or becomes publicly available through no fault of the receiving party; (ii) was rightfully known to the receiving party before disclosure; (iii) is independently developed without use of Confidential Information; or (iv) is received from a third party without restriction.

The parties acknowledge that data protection law, including the UK GDPR and EU GDPR, imposes specific obligations depending on each party's role as data controller or data processor.

Our full Privacy Policy is incorporated by reference and governs how we process personal data relating to your use of the Services. By using the Services, you acknowledge that you have read and accepted the Privacy Policy.

Firebase Services (Google LLC)

The Services use the following Firebase products operated by Google LLC to support analytics, performance monitoring, feature configuration, push notifications, and API security:

• Firebase Analytics & Performance Monitoring — collects aggregated, anonymised product usage and performance telemetry.
• Firebase Remote Config & A/B Testing — delivers feature flags and controlled product experiments. Variant assignments are linked to session identifiers only.
• Firebase Cloud Messaging (FCM) — delivers browser push notifications to venue staff where notification permission has been explicitly granted. FCM registration tokens are stored against your account and may be deleted by withdrawing browser notification permission at any time.
• Firebase App Check — uses reCAPTCHA attestation to verify that API requests originate from legitimate TableGreet clients, protecting against automated abuse.

Google LLC processes data as a sub-processor under Standard Contractual Clauses (EU Commission Decision 2021/914). For full details see the Sub-processors Directory and our Privacy Policy. These services are governed by Google's Privacy Policy.

In the event of a personal data breach involving Customer data processed by TableGreet, we will notify you without undue delay and in any event within 72 hours of becoming aware of the breach, providing sufficient information to allow you to meet your obligations under applicable data protection law.

Without limiting the foregoing, TableGreet does not warrant that:

• The Services will meet your specific business requirements or expectations;
• The Services will be uninterrupted, timely, secure, or error-free;
• The results obtained from use of the Services will be accurate, reliable, or complete;
• Any errors in the Services will be corrected within any particular timeframe;
• The Services are free of viruses or other harmful components.

Some jurisdictions do not allow the exclusion of implied warranties. In such jurisdictions, the above exclusions apply only to the fullest extent permitted by applicable law.

The above limitations do not apply to:

• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Any liability that cannot be excluded or limited under applicable law
• Wilful misconduct or gross negligence

The parties acknowledge that the limitations in this section reflect a reasonable allocation of risk and form an essential basis of the bargain between the parties. TableGreet could not provide the Services on an economically viable basis without these limitations.

You agree to defend, indemnify, and hold harmless TableGreet LLC, its affiliates, officers, directors, employees, contractors, licensors, service providers, and agents from and against any and all claims, damages, losses, penalties, fines, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to:

• Your use or misuse of the Services in violation of these Terms;
• Your Content, including any claim that your Content infringes a third party's intellectual property or other rights;
• Your violation of any applicable law, regulation, or third-party right;
• Your breach of any representation or warranty made in these Terms;
• Any dispute between you and your End Users or between you and any third party.

TableGreet reserves the right, at your expense, to assume exclusive defence and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defence of such claims. You agree not to settle any such matter without our prior written consent.

This Agreement commences on the date you first access or use the Services and continues until terminated as follows:

TableGreet reserves the right to amend these Terms at any time. The process for changes differs based on materiality:

Your continued use of the Services after the effective date of any update constitutes your acceptance of the revised Terms. If you do not agree to any modification, you must stop using the Services and cancel your account prior to the effective date.